COVID-19 RESPONSE

Security Scotland’s service delivery approach is one of partnership and working collaboratively; developing an ongoing and fruitful relationship focusing specifically on the requirements of the client.

Management visibility and engagement are key to these successful partnerships. Being able to respond quickly to last minute requirements is one of our proudest service differentiators. We know that service delivery has to be of the highest order and at a price that represents true value for money.

 

After initial contact, site survey and risk assessment, our management team will prepare a fully costed plan to deliver services aligned to the needs of the customer.

 

Our unique approach to service delivery and contract management includes regular management visits and quarterly reviews. Combined with ongoing informal contact with clients these ensure we review, evaluate, and improve our operation as we strive to deliver excellent standards of service.

 

We have a duty to ensure our employees act in a manner that reflects the ethos of both customer and employer and this is achieved through the direction and leadership behaviour of our management teams. All our staff members are encouraged to take pride in their work and be part of the client’s team.

 

It is imperative that our employees clearly understand their roles and responsibilities, in addition to the core skills and expertise they possess, to ensure added value. We are committed to delivering the necessary coaching, briefing, development, welfare, and recognition initiatives to enable our staff to fulfil their duties in the most professional manner. The training and motivating of our employees is of paramount importance and our relationship with our staff makes a significant difference to the level of service we deliver.

Top 5 Key Staffing Points:

  • Staffing infrastructure in major cities throughout the UK
  • Regional management support
  • 600+ employees
  • Fully uniformed personnel
  • All staff vetted and screened

FIRST Impressions Approach:

  • Fairness: Employees are to be treated and treat others equally and show no favouritism towards any one individual.
  • Integrity: Employees are always expected to act with openness and honesty and ensure their actions are always carried out with the best of intentions.
  • Respect: Employees are expected to show consideration to all colleagues and customers views and treat them accordingly.
  • Safety: Employees are expected to work in a manner that protects themselves and others from exposure to any undue risks associated with their work and report immediately any concerns.
  • Trust: Employees are always expected to act in a confidential manner and protect customer interest through careful consideration of how they communicate whether verbal or written.

Our Mission Statement

Security Scotland’s mission is to provide a bespoke security service across all sectors for our clients, ensure the welfare of our employees and promote the safety and protection of the wider community in a dynamic environment.

Our Senior Management

Eddie Tobin

Our group Managing Director is a well respected figure within the Scottish business community with over thirty years of operational experience in the licensed trade.

 

Initially working in the entertainment industry Eddie was responsible for managing many high profile venues, such as the Apollo in Glasgow, and was the commercial manager for a number of Celtic and Rangers players. He has held senior management positions with companies including Scottish and Newcastle Breweries, Stakis plc and Carnegies Leisure.

 

After having led Scotland’s largest independent security company Eddie decided to form two new companies, Security Scotland Ltd and Cleaning Scotland Ltd, which have both experienced continual growth, year on year.

 

He wrote the original training programme for stewards for Glasgow City Council and has been a member of the Glasgow City Centre Home Safe Group, Crimestoppers and the Scottish Executive Expert Group on Licensing amongst others.

James Glackin

Managing Director, James began working in the licensed trade security industry aged eighteen. His unparalleled understanding of clients’ requirements led to his rapid increase in responsibilities and status. He maintains a philosophy of delivering a bespoke service providing value for money and outstanding quality.

Mark Thorburn

Director, Mark began his career working in the security sector for large shopping centres in the West of Scotland. His main responsibilities include day to day oversight of the retail and manned guarding operations of Security Scotland Ltd. Conducting regular site visits, Mark builds strong client relationships through his front-line personal touch approach.

Chris Callaghan

Chris, our Operations Director, has worked in the leisure and security industry for over twenty years. He has exceptional experience of delivering “best in class” event security and safety services, from music festivals to sporting events. At the Ryder Cup 2014 he was the Silver Security Commander and was heavily involved in security at the Commonwealth Games in Glasgow. Based within event control rooms as the Head of Security for numerous high profile events Chris was responsible for an industry first in 2011 when he delivered the first SPL police free fixture at Motherwell v Inverness Caley Thistle.

Rest assured we are a Certified Contractor and follow all guidelines through bodies mentioned below.

Here are more reasons as to why you should choose us as your security or stewarding provider:

Standards we follow to bring quality to our operations:

 

• BS 7499: Static Guarding & Mobile Patrol Services

• BS 7858: Security Screening of Individuals employed in a Security Environment

• BS 8406: Event Stewarding & Crowd Safety.

• BS 7960: Door Supervisors code of practice.

• DoT (Department of Transport): Recommended Best Practice

• Police Scotland: Counter Terrorism Protective Security Policy

• Risk/Safety Assessment: Prepared by our NEBOSH trained management to fit your venue or event needs.

We encourage feedback from members of the public in regards to security and crowd management operations.

COVID-19 RESPONSE